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Frequently asked questions

Have questions for us? Our frequently asked questions page gives answers to common questions about our products, warranty and more. If you don’t see your question please contact us on our support page.

Why does my ice maker keep indicating to add water if it's full?

Della Ice makers do not read Distilled water. You will need to use tap water.

Is it normal for my heater to make clicking noises?

Yes, it is perfectly normal to hear a clicking noise. Due to the type of motor used within the heater, the clicking noise you hear is a result of its function.

What settings should I use to cook my food in an air fryer?

You would treat it as the same guide and temperature that you would use with an oven.

What is the CFM Power for SKU: 048-GM-48365?

The CFM Power is as follows: Undercabinet hoods 850 ~ 900CFM; Wallmounted 800CFM.

Why isn’t water automatically draining on my washing machine?

This product does not come with a drain pump, it works the same way as a gravity drain.

Why are clothes are still wet after the spin dry?

This item only spins the clothes until damp. Does not dry them completely so you will still need to dry them.

Who do I contact if I receive a damaged product?

If you received a damaged item, you can get a hold of us via email or 909-595-5901.

How long is the manufacturer warranty?

The manufacture covers any defect within 12 months of the purchase time,  replacements only No refunds.

How do I get ahold of the manufacturer for parts or warranty?

You may email the manufacturer warranty department at [email protected] they respond within 48 hours.